Meltdown and Spectre Mitigation Maintenance - Part One

Start: February 20, 2018 @ 1:00PM CST (19:00UTC)
End: February 20, 2018 @ 2:00PM CST (20:00UTC)

Update: Completed with only 20 minutes of downtime.

Our data center provider has informed us that they will be implementing a fix for the recent Spectre and Meltdown vulnerabilities that affect our servers.

This will cause some downtime for some of our services. This will be one of many scheduled maintenance windows to attempt to mitigate these vulnerbilities.

Affected Services:

  • Managed Web Hosting
  • Web Mail Interface (Mail Service will not be affected)

Data Center Network Maintenance

Our data center provider will be doing some pro-active network maintenance, November 13, 2017 starting at 07:00 PM CST (November 14, 2017 at 02:00 AM UTC). This maintenance window is expected to take two hours, with minor interruption to services.

If you have questions or concerns, please feel free to contact us.

Server Maintenance

Starting at 1:30AM on August 28, 2017 - We will be doing server maintenance on our servers.

We expect only minor downtime (less than five minutes).

Affected Services:

  • Web Hosting
  • Mail Hosting

Update:

Maintenance Completed at 7:00AM on August 28, 2017. We had some minor issues that caused a 15 Minutes of downtime while doing work on our web server, which deeply apologize.

If you have questions or concerns, please feel free to contact us.

Web Server Outage

During our server maintenance of our web server, an issue occurred that has caused the web server to stop responding. We are working as fast as possible to restore service.

We will update this post shortly…

Update: Aug 28 @ 6:17AM - Web Server has recovered. Websites should be accessible now without issue.

Cause: The cause was due to a retired configuration file being in wrong place. We apologize for the downtime. Total downtime: 15 Minutes.

July 17 2017 - Network Outage Postmortem

On Monday, July 17, 2017, starting at 9:40 PM (CDT) our primary web server started to experience network connectivity loss. We immediately started troubleshooting the issue, we found that we couldn’t connect the server and the network path to the data center was unavailable.

We contacted our data center, provider. At 9:53 PM (CDT) we received confirmation that there is a network outage currently in process.

At 9:55 PM (CDT) our Managed Web Services came back online, slowly at first. By 10:10 PM (CDT) all services were back online and running normally.

The unofficial reason for this outage was a failure with a border gateway router in our data center provider’s facility. The data center provider has scheduled an upcoming maintenance window for July 25, 2017, between 02:00 - 04:00 UTC (July 24, 9 PM - July 25 11 PM).

Steps are already in place to attempt to prevent another outage along these lines.

We deeply apologize for this outage.

Services Effected: Websites and Web Applications.

Scheduled Maintenance

Rescheduled Maintenance Window

On June 28, 2017 starting at 11:00PM til 3:00AM we will be conducting some system maintenance. We expect some few minutes of downtime while conducting this maintenance.

Affected Services

  • Website Hosting
  • Email Services

If you have any questions or concerns, please feel free to contact us.

Scheduled Maintenance

Update April 4 @ 4:20A: Maintenance Completed

On April 3, 2017 starting at 11:00PM until 2:00AM we will be preforming some maintenance on our servers. We expect about 10 minutes of downtime with this maintenance.

Affected Services:

  • Website Hosting
  • Email Services

If you have questions or concerns, please feel free to contact us.

Data Center Network Maintenance

Our data center provider will be doing some pro-active network maintenance, March 30, 2017 starting at 01:00 AM CDT (March 30, 2017 at 06:00 AM UTC). This maintenance window is expected to take one hour, with minor interruption to services.

If you have questions or concerns, please feel free to contact us.

Scheduled Regular Maintenance

On March 26 11:50PM to March 27 2:00AM we will be doing some required maintenance on our servers. We expect about five minutes of downtime with this maintenance.

Affected Services

  • Web Hosting
  • Mail Services

If you have questions or concerns, please feel free to contact us.

All Times are in Central Daylight Time (CDT)

Data Center Network Maintenance

We have been informed by our data center provider, that they will be performing network maintenance.

The maintenance window:

  • Start: March 24, 2017 - 02:00 UTC / March 23, 2017 21:00 CDT
  • End: March 24, 2017 - 12:00 UTC / March 24, 2017 07:00 CDT

Affected Services:

  • Web Site Hosting

We have been informed to expect 10 minutes of downtime, but it may last longer depending on outside factors. We will update this post and our Twitter account with additional information, when available.

If you have questions or concerns, please feel free to contact us.