On June 8, 2021 starting at approximately 5:39PM CDT, our alerting system informed us that are primary web and database server became unresponsive from the greater Internet.

Upon investigation, we found that our Data Center (DC) provider is having a connectivity issue across there entire global footprint. The DC provider has started investigating this large scale issue.

As of 11:30PM on June 8, 2021 we do not have any further information to share.

UPDATE: June 8, 2021 @ 11:55PM: Web Sites & Services Started to be restored and coming back online. We are still waiting for additional information from the DC about these restorations. We are assuming this may be temporary and some or all services may become intermittent at times. Additional Updates when available.

Once we know more, will update this post and our twitter account.

Timeline of Events (Time in Central Time)

• June 8, 2021
  • 5:39PM: Monitoring system indicate multiple failures in our web services.
  • 6:20PM: Investigation into cause, found possible DC Provider failure.
  • 9:00PM: DC Provider investigating outage
  • 11:55PM: Web Sites and Service are coming back online.

Effected Service

• Managed Web Service
• Managed Mail Service
• Incoming mail is spooling on backup servers, will be delivered when back online
• Server is accessible, but authentication and delivery failures.
• Online Invoice & Billing System

When additional information is provided, we will publish updates here and on twitter.

If you have questions, please feel free to contact us.

— Mad Scientist Technologies Team