At 6:38AM CST on March 1, 2016, we detected an issue with our database server which caused it to start refusing connections. Upon investigating the issue, we found that the server experienced an out of memory state. We resolved the problem by 7:19AM CST.
We will be taking steps to prevent this issue from recurring in the future.
We apologize for the problem.
We will be doing some emergency maintenance to our web server software to resolve an issue with unexpected loading behaviour on a few of our web properties. We expect a short amount of downtime, roughly 30 minutes. This will only affect sites located on our new server.
We apologize for the disruption
Maintenance Completed: February 28, 2016 @ 7:00AM All Services are running normally.
We will be doing some emergency database server maintenance on our database server, to resolve some memory issues and increase database performance.
We expect that this maintenance window to be completed by February 28 2016 - 12:30AM.
February 28, 2016 @ 12:00AM CST: Maintenance Completed
There will be some network maintenance by our data center provider to the private networking between servers. They do not expect any impact to public-facing connectivity. Private Networking should not be interrupted except short periods of increased latency and minor packet loss.
Maintenance Window - 4.0 Hours
If you have any questions, please feel free to contact us.
In the coming weeks, we will be migrating our services to a new service provider to increase service performance and reliability.
This transition will take a few weeks to get going, but after the migration all our services will run faster and will be better off in the long run.
The following services will be affected:
We do not expect major downtime for this transition, but we will inform each customer before their migration begins.
Also this migration will require our clients to update their name servers on their domain name to complete the migration.
As we get closer to the migration, we will release the new name servers name in the near future.
The email service will also be migrated, however this service will be migrated after all other services have been successfully migrated to the new service provider.
If you have any questions, please feel free to contact us or monitor our new Network and Infrastructure Services Website.
This is an ongoing issue with the current service provider. This issue will be corrected in an upcoming service provider change.