Starting around 1PM February 28, 2017 Amazon Web Services Simple Storage Service (S3) started experiencing high error rates, which is causing the unavailability of some of our static resource (Images, Scripts, Files, Downloads, etc).
Amazon is currently looking into the issue and we will post an update as soon as we know more.
Update: Amazon S3 Outage has been resolved by 5:30PM CST
Completed Update (Feb 13): We have decided to do this upgrade is parts, we have completed the initial process. Another maintenance window will be announced soon to continue this process.
On Sunday, February 12 starting at 11PM we will be doing some minor software upgrades on our servers.
We do not expect any downtime from this maintenance, however if there is any downtime it would be less than five minutes. Which we will update this post and our twitter feed, if we need the downtime.
If you have questions, please feel free to contact us.
Completed
On January 31 - February 1, 2017 February 5 - 6 starting around 11PM CST tonight and continuing until 2AM 3AM CST on February 1.
The Following Services will be Affected
We expect minor downtime, there may be periods of downtime lasting up to 10 minutes for the afected services.
If you have questions, please feel free to contact us.
On November 21, 2016 starting around 1:00AM CST we will be doing a small bit of regular maintenance on our servers.
The Follwing Services will be Affected
We expect no more than five (5) minutes of downtime for this maintenance window.
If you have questions, please feel free to contact us.
On October 23, 2016 starting at 11:00PM, we will be performing some regular server maintenance on the following services:
We expect only a short bit of downtime, approximately five minutes or less.
This maintenance window is: October 23 at 23:00 - October 24 at 01:00.
If you have any questions, please feel free to contact us.
Completed at 3:00 AM on October 24, 2016.
The maintenance over run was due to a required kernel upgrade. Total downtime for the following services:
Some of our managed mail clients will have there DKIM records and signing key updated to stronger encryption algorithms. This is being done to improve mail delivery. We expect less than a minute of downtime for this change.
We expect this change to go into affect between 22:00 - 23:00 on October 18, 2016.
Affected Services
This is part of the DMARC project.
Web Server Successfully Upgraded on Saturday, August 27, 2016 at 1:30AM. ✔️
Due to a drastic change in availability, this project has been re-scheduled for this weekend - August 26-29
This is a tentative schedule, actual downtime, interruptions, and outage start/end times will be posted before the event.
We will post updates about this upgrade, here on our status site and also on our Twitter feed.
If you have questions or concerns, please feel free to contact us.
– Mad Scientist Technologies Internetworking and Infrastructure Team
Between August 24-27 we will be upgrading our primary web server to increase the system memory. This will improve the system’s performance and provide better speed for all managed websites.
Our current timeline for this upgrade is as follows:
Update 8/12 3:40PM: Webmail Maintenance Completed
We will be doing some maintenance on our webmail interface (http://mail.services.madscitech.net) starting on August 12, 2016 at 2:00PM.
We expect this maintenance to take approximately 1 Hour to complete. There will be some periods of unavailability as we complete the maintenance.
This maintenance will not affect the delivery of mail to your account.
Affected Services
Our company website has finally made the move to HTTPS!
After a few weeks of planning, we have turned on full encryption on our own website.
Now all of your communications between your device and our website is encrypted. 1
This is only the first step in many bigger changes coming down the pipeline. Soon you will be able to manage your entire account via our website; billing, service management, appointments and more.
We’re so excited to show you what’s coming…
This assumes that your computer is not infected with some nasty spyware or virus. ↩︎
Update: As of July 22, 2016 all Managed Web Presence Properties’ have been migrated to our new transactional email service. We only have a few more changes before our DMARC, DKIM, and SPF Rollout will change to the spam and unauthorized mail monitoring process.
Original: Starting on July 16, 2016, we are moving our Managed Web Presence Properties’ transactional email processing, to an enterprise class email service.
We are doing this as part of our DMARC, DKIM, and SPF rollout to improve email quality and cut down on spamming/spoofing of email addresses.
The current plan is to rollout this change over the course of the week of July 17.
This change will not affect your normal email service (Managed Mail Service). This change is only for the email sent by your website or web application.
What is Transactional Email: Transactional email is email that a website/web application sends to a user of the website. Examples of transactional emails are; Order Confirmations, Password Reset, Welcome Emails, etc.
If you have any questions, please feel free to contact us.